Policy

POLICIES AT BRONZE BEAUTY HAIR

 

Return and Exchange:

There is NO RETURN/ EXCHANGE unless it’s a mistake on our end. You make contact us via email (bronzebeautyhairco@gmail.com) or via telephone (718) 395-9220 to explain and/or discuss any issues you may be having and if it’s a mistake in our end it will be fixed immediately. If you’ve already use your purchase for an install then find an issue you’ve considered to be defective, you can receive up to 50% partial refund depending if the owner agrees or feels the issue was on bronze beauty‘s behalf. 

                                                                 

  ALL SALES ARE FINAL.

Processing Time:

Uncustomized Wigs: 3-5 business days

Build A Wig: 2 weeks with no color, 3 weeks with color

Pre-Order Wigs: 2 weeks with no color, 3 weeks with color

Supply Your Own Hair: * Visit the page where there is a separate policy for this service*

*Any order placed on a Friday will begin processing on the next business day*

Shipping :

 

We recognize all major Holliday’s and no order processing will take place on those days.  

Once your order has finished processing it will be shipped and you will be emailed a tracking number. Please make sure that you provide the correct address when you’re ordering, including your apartment number. We will not be responsible for item shipped to the wrong address. We will not be responsible for any delays in shipment once your order has been shipped. For standard shipping please allow 1-3 business days after processing time. For express shipping please allow 1 business day after processing time. 

*DUE TO COVID-19 THERE HAS BEEN SHIPPING DELAYS THAT IS OUT OF OUR CONTROL. YOUR PACKAGE MAY ARRIVE LATER THAN THE SHIPPING TIME GIVEN. PLEASE KEEP THIS IN MIND WHEN PLACING AN ORDER!*

Signature is required at the time of delivery. 

 

Do not place orders last minute. Please give yourself time to ensure your package comes before any important events. We are not responsible for any late packages that are out of our control. 

 

*** Refunds do not include any shipping and handling charges showing on the packaging slip or invoice. Shipping charges for all returns must be pre-paid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your return item. Shipping and handling charges are not refundable. Any amount refunded will not include the cost of shipping.